Room Booking Cancellation and Refund Policy

Cancellation 48 Hours or More Before Check-in: 90% refund of the booking amount, less a 10% inconvenience charge.

Cancellation 24 Hours Before Check-in: 50% refund of the booking amount

No-Show Policy: If the guest fails to check in without prior cancellation, no refund will be issued, regardless of the cause.

Early Check-out: Refunds for early check-outs are subject to management’s discretion and will be prorated based on the nights stayed.

Non-Refundable Bookings: Bookings under discounted rates, promotional offers, or special packages are strictly non-refundable.

Responsibility for Valuables: Valuables left in rooms are kept at the guest’s risk. 

Responsibility for Loss or Damage: Any loss or damage to room items will incur a damage fee, determined based on the extent of the loss or damage.

External food policy: There is a ₦5000 corkage fee per lodging to bring in external food

 

 

Hall Booking Cancellation and Refund Policy

Cancellation One Week or More Before Event Date: 90% refund of the booking amount, less a 10% inconvenience charge.

Cancellation One Day Before Event Date: 50% refund of the booking amount

Rescheduling Policy: Rescheduling a hall booking may be allowed once, subject to availability, at no extra charge if requested 3 days or more before the event. Rescheduling less than 3 days before the event will attract a 10% rescheduling fee.

Responsibility for Loss or Damage: Any loss or damage to hall items will incur a damage fee, determined based on the extent of the loss or damage.

 

 

Force Majeure Clause

If cancellations are due to unforeseen circumstances such as natural disasters, government restrictions, or other force majeure events, the hotel may provide a partial refund or reschedule the booking without any penalties, at management’s discretion.

 

Refund Exceptions

 Refunds will not be granted in cases where:

Guests are evicted for violating hotel policies.

Cancellations arise due to incorrect booking details provided by the guest.

Refund requests are submitted after the check-in or event date.

 

Non-Transferability

Booking fees and refunds are non-transferable and can only be processed for the original guest or client listed on the booking confirmation.

 

Additional Policies

Guests who pawn their property to the hotel as collateral for unpaid bills forfeit such property if the outstanding balance is not settled within one month.

 

 

Need help?

Contact us on +234 807 654 4402, +234 803 615 1993, and +234 803 319 1609 for questions related to refunds and cancellations.